Return and Refund Policy
Effective Date: July 2025
Thank you for shopping with us. We specialize in custom-made landscape photography prints crafted with care in Ontario, Canada. Please read our return and refund policy below, which complies with Google Shopping and Canadian consumer protection standards.
1. Returns
Because each print is custom-made to order, we do not accept returns or exchanges unless the item arrives damaged or defective.
We strongly encourage customers to carefully review product details and sizing before placing an order.
2. Damaged or Incorrect Items
If your order arrives damaged or if you receive the wrong item, we will replace it or offer a refund.
To be eligible email: info@brianmoore.ca within 7 days of delivery. order number, a description of the issue, and clear photos of the item and packaging.
If approved, a replacement will be shipped or a refund issued at our discretion.
3. Cancellations
We do not accept cancellations. All orders are put into production immediately after purchase due to the custom nature of our prints.
4. Shipping and Delivery Issues
We are not responsible for:
However, we will do our best to assist you in resolving any shipping-related issues.
5. Contact Information
If you have any questions, please contact us at:
📧 info@brianmoore.ca
📍 Based in Bracebridge, Ontario, Canada